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Free accessibility statement generator for online shops

Enter the details of your shop and create an accessibility statement: a web version, an annex to your terms and conditions or a short version you can also give orally. Choose Dutch, English, German or French.

Everything stays in your browser. Nothing is sent, nothing is stored and nothing is scanned. The generator writes a text based on what you enter and does not check your shop.

Please note

This is an automated and partial test. It is not legal advice and not a guarantee of conformance. Some accessibility requirements can only be assessed through manual review and testing with people with disabilities.

Fields marked (optional) may be left empty. The other fields are required.

Your shop

The name customers know your shop by.
For example Your Shop Ltd. Used in the annex to your terms and conditions.
For example https://www.yourshop.com. Only used in the text of your statement: the generator does not visit or scan this address.
Which market is the statement for?

This determines which law and which authority the statement mentions.

If you leave this empty, the generator uses a standard sentence.

Contact and help with ordering

Customers can contact you here if they run into a problem.
For example +31 20 123 4567.
For example: call us and we will take your order by phone.

Testing and known shortcomings

When did you last test the accessibility of your ordering flow? Use day-month-year (dd-mm-yyyy), for example 01-11-2026.

Known shortcomings

Do you know which parts are not yet fully accessible? Add them with the WCAG criterion and when you plan to fix them. If you do not know of any, leave this empty.

How often do you test the ordering flow again?

Language and format

Format of the statement

Example: the statement of a fictional online shop

This is what the web version looks like for the fictional Example Shop, with two known shortcomings. Use it as an example and create your own statement with the form above. Only include shortcomings you know about yourself.

Accessibility statement

Example Shop wants everyone to be able to browse, order and pay in our online shop, including people with disabilities. This page explains how accessible the shop is and what you can do if you run into a problem.

About our service

Example Shop is an online shop at https://www.shop.example where you can browse, order and pay for products.

How ordering works

You choose a product, select a variant if needed (for example size or colour), add it to your cart and check out. Checkout takes place in the secure checkout of our shop platform.

Which standard we use

We use the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA as our standard. This also covers WCAG 2.1 level AA, which the European standard EN 301 549 (chapter 9) refers to.

How accessible the shop is

The shop partially meets this standard. The known shortcomings and when we plan to fix them are listed below.

Known shortcomings

  • The filters on the collection page do not yet work with the keyboard. (WCAG 2.1.1). Planned fix: 15 December 2026.
  • Some product photos do not have alt text yet. (WCAG 1.1.1). Planned fix: 31 January 2027.

How we monitor accessibility

We test the ordering flow every month and after every change to our theme. New problems are added to the plan above.

Contact and help with ordering

Running into a problem, or need this information in another format? Email us at accessibility@shop.example. We reply within five working days.

Can't order through the website? Call us and we will take your order by phone.

Latest test

This statement was updated on 14 November 2026. The ordering flow was last tested on 1 November 2026, using an automated test plus our own checks of keyboard use, focus and forms.

We provide this information under Annex V of Directive (EU) 2019/882 (European Accessibility Act).

This statement was prepared with the help of an automated and partial test. It is not legal advice and not a guarantee of conformance.

What goes into the statement?

The generator follows the information that Annex V of the European Accessibility Act (Directive (EU) 2019/882) asks for: what your service is, how it works and how it deals with the accessibility requirements. It also adds parts that are considered good practice, such as a complaints route, the date of your latest test and a plan for known shortcomings.

  • A short description of your shop and of how ordering works.
  • The standard used: WCAG 2.2 at level AA.
  • How accessible the shop is now, with known shortcomings and when you plan to fix them.
  • How you monitor accessibility.
  • How customers can reach you when they run into a problem, and another way to order.
  • For the Netherlands the ACM and for Belgium the FPS Economy as the place to report. For Germany the mention of the MLBF.
  • The date of the latest test and the law the information is based on.

Which format should you choose?

Annex V says the information belongs in your general terms and conditions or an equivalent document. The Dutch regulator ACM also asks for a statement on your website or in your app, which you also make available orally. That is why you can create three formats:

  • Web version: publish it on a permanent page in your shop and link to it from the footer.
  • Annex to your terms and conditions: include it in your terms or refer to it.
  • Short version: for your customer service or as an audio clip, so you can also give the information orally.

Which shortcomings should you enter?

The generator does not check your shop. Only enter shortcomings you know about, for example from your own test or a report from your developer. To find out what goes wrong in your ordering flow, you can use the Shopify app Stapvia. It scans the steps from the home page to the start of checkout and uses the shortcomings it finds as a starting point for your statement.

More about the rules for Shopify stores: The European Accessibility Act for Shopify stores.

View Stapvia in the Shopify App Store